Refund policy
Last updated: August 8, 2026
At PreQuick, we carefully inspect and pack our products before dispatch. We want you to receive your order in good condition.
Because our products are food products, we do not accept returns or refunds for change of mind, personal preference, incorrect ordering, or products that have been opened or used, except where required by applicable law.
1. When can you request a refund or replacement?
A refund or replacement may be considered if you receive:
- A defective or damaged product
- A product that is incorrectly delivered
- A product that is materially different from what was ordered
- A product with a significant issue that existed when delivered
Requests are subject to verification.
2. Unboxing Video Is Required
For damaged, defective, missing, or incorrect products, you must provide a continuous unboxing video as evidence.
The video should:
- Clearly show the unopened package before opening.
- Show the shipping label/order details.
- Show the package being opened.
- Clearly show the product and the issue.
- Continue without significant cuts or edits until the issue is visible.
Please do not dispose of the product, packaging, labels, or shipping materials until your claim has been reviewed.
For certain claims, we may request additional photographs, videos, or information.
3. How to Report a Problem
Please contact us as soon as possible after delivery with:
- Order number
- Customer name
- Registered email/phone number
- Description of the issue
- Unboxing video
- Clear photographs, if requested
Send your request through our customer support/contact channel.
4. Verification
After receiving your claim, our team will review the information and evidence provided.
We may request additional information to determine whether the product is eligible for a refund or replacement.
Approval is not automatic and is subject to verification.
5. Approved Claims
If your claim is approved, we may provide, depending on the circumstances and applicable law:
- A replacement product; or
- A refund of the eligible amount.
For an approved refund, the refund will generally be processed to the original payment method.
6. Return of Product
Where necessary, we may arrange or request the return of the affected product.
Please retain the product and its original packaging until we confirm that you may dispose of or discard it.
For approved defective/wrong-product claims, PreQuick will communicate the applicable return/shipping process.
7. Non-Eligible Reasons
Refunds or replacements are generally not available for:
- Change of mind
- Incorrect product selected by the customer
- Taste or personal preference
- Failure to follow product preparation/storage instructions
- Product damaged after delivery due to customer handling
- Products that have been opened or used, except where required by applicable law
- Claims without sufficient evidence where evidence is reasonably required
8. Damaged Package
If your package appears visibly damaged when delivered, please photograph or record the package before opening it.
If possible, please refuse delivery where the package is severely damaged and contact us immediately.
9. Important Food-Safety Notice
For food products, please follow the storage, preparation, and consumption instructions provided on the product packaging.
If you believe a product has a quality or safety issue, do not consume it. Contact us immediately and retain the product and packaging for investigation.
10. Contact Us
If you have received a defective, damaged, or incorrect product, please contact:
PreQuick Customer Support
Email: prequickfoods@gmail.com
Phone/WhatsApp: +91 70410 50631
Order Number: Please include your order number in your request.