Terms of service
Last updated: August 8, 2026
Welcome to PreQuick. These Terms of Service govern your use of the PreQuick website and your purchase of products through our online store.
By accessing our website or placing an order, you agree to these Terms of Service, along with our applicable Privacy Policy, Shipping Policy, and Refund & Replacement Policy.
1. About PreQuick
PreQuick provides food products and related products through its online store.
Our products, descriptions, images, prices, availability, and other information are provided for general shopping purposes and may be updated from time to time.
2. Eligibility
By using this website or placing an order, you confirm that:
- You are legally capable of entering into a contract under applicable law.
- The information you provide to us is accurate and complete.
- You will use the website only for lawful purposes.
If you are placing an order on behalf of another person or business, you confirm that you are authorized to do so.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, ingredients, nutritional information, preparation instructions, prices, and other product information are accurate.
However:
- Product images may vary slightly from the actual product.
- Packaging or labeling may change from time to time.
- Availability may change without prior notice.
- Product information should always be checked on the product packaging where applicable.
For food products, please read the packaging, ingredients, allergen information, storage instructions, preparation instructions, and other applicable information before consuming the product.
4. Orders
When you place an order, you are making an offer to purchase the selected products.
After receiving your order, we may send an order confirmation. An order confirmation does not necessarily mean that the order has been accepted if there is an issue with availability, pricing, payment, delivery information, or another material issue.
We reserve the right to cancel or refuse an order where reasonably necessary, including where:
- A product is unavailable.
- There is an obvious pricing or product-information error.
- Payment cannot be verified or completed.
- We suspect fraudulent or unauthorized activity.
- Delivery to the provided address is not possible.
If we cancel an order after payment has been received, the applicable amount will be refunded in accordance with our Refund & Replacement Policy and applicable law.
5. Pricing
All product prices displayed on our website are subject to change.
The applicable price is the price displayed at the time you place your order, except where there is an obvious error or where applicable law requires otherwise.
Any applicable shipping charges, taxes, or other charges will be displayed during the checkout process where applicable.
6. Payments
Payments are processed through the payment methods made available at checkout.
You agree to provide accurate payment and billing information.
We do not knowingly store complete payment-card information on our own systems where payment processing is handled by a third-party payment provider.
7. Shipping and Delivery
We will make reasonable efforts to dispatch and deliver orders within the estimated delivery period communicated at checkout or through our shipping information.
Delivery times may vary due to:
- Shipping carrier delays
- Weather
- Public holidays
- Operational issues
- Incorrect or incomplete delivery information
- Events outside our reasonable control
You are responsible for providing an accurate delivery address and contact information.
For further information, please refer to our Shipping Policy.
8. Food Products and Storage
Our products are intended to be used according to the instructions provided on the packaging.
Customers are responsible for following applicable:
- Storage instructions
- Preparation instructions
- Consumption instructions
- Expiry or best-before information
If a product appears damaged, contaminated, spoiled, incorrectly labeled, or otherwise unsafe, do not consume it. Contact us immediately with your order details and supporting information.
9. Refunds and Replacements
Because PreQuick sells food products, returns and refunds are subject to the conditions described in our Refund & Replacement Policy and applicable law.
Claims may include defective, damaged, incorrect, or materially different products.
For certain claims, we may request photographs or an unboxing video to help verify what happened during delivery.
Please retain the product and its packaging until your claim has been reviewed.
For complete details, please see our Refund & Replacement Policy.
10. Unboxing Video
For damaged, defective, missing, or incorrect products, an unboxing video may be requested as supporting evidence.
Where requested, the video should preferably:
- Show the package before opening.
- Clearly show the shipping label.
- Show the package being opened.
- Show the product and the reported issue.
- Be continuous and unedited where reasonably possible.
An evidence requirement will be applied subject to applicable law.
11. Cancellations
If you wish to cancel an order, contact us as soon as possible.
Cancellation may not be possible once an order has been processed, packed, or dispatched.
Any eligible cancellation or refund will be handled according to our Refund & Replacement Policy and applicable law.
12. Promotions and Discounts
From time to time, PreQuick may offer promotional codes, discounts, bundles, or other promotional offers.
Promotions may have additional terms, including:
- Validity periods
- Product restrictions
- Minimum order values
- Usage limits
- One-time-use restrictions
Unless specifically stated otherwise, promotions cannot be combined.
We reserve the right to correct obvious errors in promotional offers and to discontinue promotions where reasonably necessary.
13. Website Use
You agree not to:
- Use the website for unlawful purposes.
- Attempt to gain unauthorized access to our website or systems.
- Interfere with the operation or security of the website.
- Copy or misuse website content without permission.
- Upload malicious code or harmful material.
- Use automated systems to abuse, scrape, or disrupt the website.
- Provide false or misleading information.
We may restrict or suspend access where we reasonably believe the website is being misused.
14. Intellectual Property
Unless otherwise stated, the content on this website, including:
- PreQuick branding
- Logos
- Product images
- Text
- Graphics
- Recipe content
- Website design
- Videos
- Other original materials
belongs to PreQuick or its respective licensors and is protected by applicable intellectual-property laws.
You may not reproduce, distribute, modify, publish, sell, or commercially exploit our content without prior written permission, except where permitted by applicable law.
15. Recipe and Food Information
Recipes and preparation information available on our website are provided for informational purposes.
Actual preparation results may vary depending on ingredients, equipment, cooking methods, quantities, and other factors.
Always follow the instructions and safety information provided on the product packaging.
16. Third-Party Services
Our website may use third-party services, including payment providers, delivery partners, analytics services, hosting providers, and other technology providers.
Third-party services may have their own terms and privacy policies.
We are not responsible for the independent policies or actions of third-party providers, except to the extent required by applicable law.
17. Website Availability
We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be:
- Available without interruption.
- Free from errors.
- Free from technical problems.
- Completely secure from all possible threats.
We may temporarily suspend or modify parts of the website for maintenance, upgrades, security, or other operational reasons.
18. Limitation of Liability
To the extent permitted by applicable law, PreQuick will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.
Nothing in these Terms is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited under applicable law.
19. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the website, violation of these Terms, or misuse of our products.
This provision does not limit any rights you have under applicable consumer-protection laws.
20. Changes to These Terms
We may update these Terms of Service from time to time.
When we make changes, we will update the "Last updated" date at the top of this page.
Your continued use of the website after an update means that the updated Terms will apply to your future use of the website, subject to applicable law.
21. Governing Law
These Terms are governed by the laws applicable in India.
Nothing in these Terms is intended to prevent a consumer from exercising rights or pursuing remedies available under applicable consumer-protection laws.
22. Contact Us
If you have questions about these Terms of Service, your order, or our products, please contact us:
PreQuick Customer Support
Email: prequickfoods@gmail.com
Phone/WhatsApp: +91 70410 50631
Please include your order number when contacting us about an existing order.