Shipping policy
Last updated: August 8, 2026
At PreQuick, we aim to process and deliver your orders safely and as quickly as possible. This Shipping Policy explains how your order is processed, shipped, and delivered.
1. Where We Deliver
We currently deliver to eligible serviceable locations within India.
Delivery availability may depend on the serviceability of your PIN code and the courier network available for your location.
2. Order Processing
Orders are generally processed after successful payment confirmation.
Orders are normally dispatched within [1–2 business days].
Orders placed on Sundays, public holidays, or during exceptional operational periods may require additional processing time.
Once your order has been dispatched, you will receive shipping or tracking information where available.
3. Delivery Time
Estimated delivery time is generally:
[3–7 business days after dispatch]
Delivery times are estimates and may vary depending on:
- Your delivery location
- PIN code serviceability
- Courier availability
- Weather conditions
- Public holidays
- High-volume periods
- Natural events
- Transportation or logistical delays
- Circumstances outside our reasonable control
The estimated delivery date shown at checkout or communicated after ordering is not a guarantee unless expressly stated otherwise.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
We may occasionally offer:
- Free shipping promotions
- Location-based shipping offers
- Minimum-order free shipping
- Other promotional shipping rates
Any applicable shipping charge will be communicated before order confirmation.
5. Order Tracking
Once your order is dispatched, we may provide a tracking number or tracking link through email, SMS, WhatsApp, or another available communication method.
You can use the tracking information to check the progress of your shipment.
Tracking information may take some time to become active after the courier receives the package.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
- Full name
- House/Flat number
- Building or street
- Area/locality
- City
- State
- PIN code
- Contact phone number
PreQuick is not responsible for delivery delays caused by incorrect, incomplete, or inaccurate information provided by the customer.
If you notice an incorrect delivery address after placing your order, contact us as soon as possible.
We may not be able to change the address once the order has been processed or dispatched.
7. Failed Delivery Attempts
Our courier partner may make one or more delivery attempts depending on its delivery procedures.
Delivery may fail because of:
- Customer unavailable at the delivery address
- Incorrect or incomplete address
- Incorrect phone number
- Customer refusing delivery
- PIN code/serviceability issues
- Inability to contact the recipient
If an order is returned to us because of an incorrect address, repeated failed delivery attempts, or customer refusal, please contact us to discuss the available options.
Additional shipping charges may apply where permitted and communicated to the customer.
8. Damaged Package
If the package appears visibly damaged at the time of delivery, please take photographs or record a video of the package before opening it.
Where possible, please record the opening of the package continuously so that the condition of the package and product can be clearly established.
If the product is damaged or defective, contact us as soon as possible.
Please retain:
- The product
- Original packaging
- Shipping label
- Outer packaging
- Any other relevant materials
until your claim has been reviewed.
9. Unboxing Video
For damaged, defective, missing, or incorrect products, an unboxing video may be required to help us verify the claim.
The video should preferably:
- Show the package before opening.
- Clearly show the shipping label.
- Show the package being opened.
- Show the product and the reported issue.
- Be continuous and unedited where reasonably possible.
An unboxing video is supporting evidence and will be considered subject to applicable law.
Please do not dispose of the product or packaging before your claim has been reviewed.
10. Food Products
PreQuick sells food products that may have specific storage and preparation requirements.
After receiving your order, please check:
- Product packaging
- Best-before/expiry information
- Storage instructions
- Preparation instructions
- Ingredient and allergen information
Please store the product according to the instructions provided on the packaging.
If a product appears damaged, spoiled, contaminated, incorrectly labeled, or otherwise unsafe, do not consume it. Contact us immediately.
11. Delivery Delays
While we work with our logistics partners to deliver orders within the estimated timeframe, delays can occasionally occur.
Possible causes include:
- Courier operational issues
- Weather
- Traffic or transportation disruptions
- Public holidays
- Natural events
- Incorrect delivery information
- Remote-location delivery constraints
- High order volumes
- Other circumstances beyond our reasonable control
If your order appears significantly delayed, please contact us with your order number so we can assist.
12. Lost or Missing Shipments
If your tracking information indicates that an order has been delivered but you have not received it, please contact us as soon as possible.
We may coordinate with the courier partner to investigate the shipment.
Please provide your order number and delivery details when contacting us.
13. Wrong or Missing Product
If you receive:
- The wrong product
- A missing product
- An incorrect quantity
- A materially different product
please contact us as soon as possible.
We may request photographs, an unboxing video, or other information to verify the issue.
Approved claims will be handled according to our Refund & Replacement Policy and applicable law.
14. Refunds and Replacements
Shipping-related issues involving damaged, defective, incorrect, or materially different products are handled according to our Refund & Replacement Policy.
Please refer to our Refund & Replacement Policy for complete information about eligibility, verification, refunds, and replacements.
15. Changes to Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to our shipping operations, courier partners, delivery areas, or applicable requirements.
The updated version will be posted on this page with a revised "Last updated" date.
16. Contact Us
If you have questions about shipping or your order, please contact:
PreQuick Customer Support
Email: prequickfoods@gmail.com
Phone/WhatsApp: +91 70410 50631
Please include your order number when contacting us about an existing order.